FAQs

Can I spread the cost over multiple months?

We can offer 12 months interest free credit but a minimum of £500 deposit, You would set up the direct debit to our account and you must keep up the payments for the 12 months until paid for in full, if not we will remove the goods, cap off the gas and replace your old boiler which is held in stock.

I don’t need finance for the boiler – how else can I pay?

We also accept cash, cheque & all major credit and debit cards. This would involve a 10% deposit and the balance paid in full 2 days after installation.

Can I pay the finance off early ?

Yes, most finance products today allow you to clear the balance without any payment penalties. Omni Capital who is our finance provider do allow this so you can pay lump sums off or the whole balance at your discretion.

I’ve filled in the pre-application check – when do I know if I have been accepted?

Our pre-application check is not an application for finance. It allows us to find out more about you before getting in touch by phone with you to discuss further.

What is a combi boiler and how does it work ?

What is a combination boiler??

A combi (or combination) boilers are a type of boiler in which gas is used for both high efficiency domestic water heater and central heating boiler within one compact unit. A combi boiler is an ingenious space-saving idea, and an increasingly popular choice in UK homes. They are easy to install, simple to use and economical to run. Installing a combi boiler might be a onetime hassle but your boiler still needs to be serviced every now and then, especially if you are experiencing strange noises or temperature fluctuations.

How does it Work?

The conventional arrangement of a boiler is to have a normal boiler that heats up the radiator through a sealed water circuit. To heat the water the storage cylinder has a hot coil in it through which the radiator water flows. A combi boiler heats the water only when a hot tap or shower is turned on. This ensures maximum efficiency of the boiler. The hot water is delivered to the taps with pressure so that you can enjoy your shower.

Why install a Combi Boiler?

  • A combi heater incorporates hot water being conveyed through your taps or shower at mains pressure.
  • Combi boilers are available in gas, electricity or oil depending on your feul preferrance. Your combi boiler doubles as a central heating unit by adding a radiator.
  • The combi boiler doesn’t require a bulky storage cylinder and can easily fit into most kitchens or storage cupboards, making them the ideal system for houses with limited space.
  • Combi boilers are reliable. They are manufactured using proven technology.
  • Combi boilers are convenient and easy to use.
  • Another combi boiler benefit is that it can generally save you money on installation time and costs, since no tank in the roof space means less pipe work and a shorter installation time.
  • Unlike the convention boiler, combi boilers provide on-demand heating to your radiators and domestic hot water.
  • Combination boilers are also versatile because they take care of your central heating as well as your hot water supplies.
  • It is economical and practical. These high efficiency boilers reduce your energy bills.
  • Installing a combi boiler can be a bit difficult because the system gets added to your water mains but they are much more likely to fit into your home because of their smaller size. The installation can also be a bit more costly than system boilers that can simply be connected to an old boiler system.

When do you need to install a new one?

Boilers can last up to 15 years and if your boiler is reaching that age then it’s time to get a new one. To ensure the best lifespan annual services and maintenance is mandatory. But the older they get the risk of malfunctions increases especially if the initial installation was not done correctly.

Purchasing a new combi boiler is one thing, but installing it is a whole different story. While you can always hire someone to perform the installation for you, taking the DIY approach can save you quite a bit of money. But before you actually dive in and to start installing, there are different factors that you’ll need to consider.

The first is that combi boilers are relatively compact, so they’re perfect for smaller spaces. But this can also make the installation aspect of it a bit trickier too. Second, you will need to consider whether or not you want to purchase a fitter separate from the manufacturer, or simply purchase it as an “all-in-one” option. If you arent sure on how to install a combi boiler then it might be wise to invest in a secure installation company because you could end up damaging your newly bought combi boiler. If you absolutely have your heart on installing the boiler yourself then you need to do proper research on the correct installation techniques.

Most Common Combination Boilers Malfunctions

  • Faulty automatic air vent.
  • Buildup of lime scale in central heating pipes can lead to blockages and causes fluctuation in temperatures of hot water taps.
  • Faulty or blocked pressure relief valve. This may cause dripping from pipes.
  • Pump failure leaves you with no heating or hot water.
  • Faulty diverter valve may get stuck on hot water or central heating.
  • Rust that causes a leakage in water pipes and results in the loss of water pressure.

These are the problems or common malfunctions faced in combi boilers but these can be easily overcome by regular maintenance of system.

Are your Gas Engineers registered with Gas Safe?

Yes – as required by the law all of our engineers are registered with Gas Safe and carry all the relevant I.D. needed

Do you only fit Worcester Bosch Boilers?

We fit Baxi and Bosch boilers to whatever budget suits the customer.

How do I know what finance option is best for me?

When you contact us our technical sales team we will discuss your requirements and affordability, then recommend the best finance option for you to suit your budget.

What happens if my boiler stops working?

As we register your boiler online for you the warranty is in place from the day of installation. If you get a problem you can call the Worcester Bosch or Baxi Engineer helpline and they will send someone out someday to fix and problem FREE of charge for the full 7 years.

Glow Heating based in the north east of England cover the whole of Newcastle, Durham and Sunderland. Fill in the application form and we will call you back as soon as we can.
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